All items are made to order. Due to the nature of our products, all sales are final unless an item arrives damaged or defective. If your item arrives damaged or there is an issue with your order, you must contact us within 7 days of delivery with photos of the product and packaging. Because items are 3D printed and handmade, minor variations or imperfections are normal and are not considered defects. For questions, contact us at Info@LongHouseToys.com or (425) 623-5494.